Routenote Music Distribution - keeping royalties

Not resolved
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality

I've been using Routenote, a British digital music distribution company for a while. At firs they were absolutely fine – not a bad turnaround for getting albums online, and very regular with earnings and reports etc.

Then, one day, they randomly stopped paying out any earnings on the account. I've written – and every email take days for a response.

They always say they're so sorry and this will be fixed....but it never seems to be and they just keep the money. I don't know if they are dishonest or just incompetent - but either way, there must be a better service out there for digital music uploads.

Reason of review: Problems with payment.

Monetary Loss: $2000.

Preferred solution: Deliver product or service ordered.

I liked: Seemed friendly.

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