Mister Hober

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Verified Reviewer
| map-marker Semlin, Belgrade

The only thing RouteNote is good for is being free

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The only thing RouteNote is good for is being free
The only thing RouteNote is good for is being free - Image 2
The only thing RouteNote is good for is being free - Image 3
The only thing RouteNote is good for is being free - Image 4
The only thing RouteNote is good for is being free - Image 5
The RouteNote customer service is bad on multiple fronts: they don't follow your project release instructions, details, and helpful material/documentation you send in forward. I'm their customer for almost five years now. In the beginning they were totally fine, but they're starting to gradually get worse and worse. It's not COVID era no more, yet they still have a disclaimer that due to COVID they take longer to review your projects or questions, and the worst part is that they were much quicker back in 2020. I give them props - they are rare if not only free distribution service. But when it comes to art and legal issues, it's like they don't care about it.
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Pros:
  • Easy to navigate interface
  • Option to distribute free with a small royalty split
Cons:
  • Release rejected on specific platforms only due to false flag
  • Two weeks of review process regarding any case
  • Sometimes waiting a week for response

Preferred solution: Deliver product or service ordered

Anas C Rxc

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Verified Reviewer

RoutNote is a bad company

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RouteNote Music Distributor has not lived up to expectations. It lacks important functions like YouTube administration and music platform profile handling, and we've received no assistance at all. Avoid this platform!
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Loss:
$150

Preferred solution: Full refund

User's recommendation: Leave this platform

Anonymous
map-marker Soquel, California

Cant even distribute

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like i did all the things but all i get is "Oops! You have uploaded a Single release but your Album and Track titles are not the same. Please edit your release so that they match as per our Style Guidelines." tf? this makes no sense even though they match im actually so mad at routenote its a scam it sucks i hate it
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User's recommendation: stay away

Blessing G Nwo

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Verified Reviewer

Release not approved

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I uploaded a release and it was never approved,I promoted it 5 days before the sales start date ,I tried to contact routenote,they never answered. Up until this day my release that I uploaded in 25th of March 2024 is the pending
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Blessing G Nwo

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Verified Reviewer
| map-marker New York, New York

My song is not being uploaded

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My release was submitted on the 25th of March 2024 but still pending till this day I need to promote my music but even when I try reaching out I get no responses
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Gailen Hra

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Verified Reviewer

Very long moderation

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Moderation has been going on for 2 weeks and is still not completed. The release date is coming soon. There is a suspicion that moderation will not finish before the release date! Because it's Easter holidays. RouteNote will be at work at 2 April. The date of the release is 4 April! Its not clear what to do, because the release has already been announced on social networks.
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Preferred solution: Releasing of the song!

Anonymous
map-marker Burnley, England

No response from anyone

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At present we have not yet formed an opinion regarding their customer service however the current situation does not appear favorable. - No response received when contacting the company via phone at +44 (0) 187* *** 688 - Emails sent to their support address, support@***.com go unanswered. - No response to Tickets submitted through their website. Still waiting.
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Anonymous
map-marker Versailles, Yvelines

Very slow service

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Does not take requests into account and does not respond to emails. Customer account closed, music still online. Deletion request not taken into account.
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Theodora-Livania K

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Verified Reviewer
| map-marker Truro, England

Distribution

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they dont answer my emails nor calls also they dont respond to my Instagram comments for the love of christ
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Pros:
  • Free of charge
Cons:
  • No customer support

Preferred solution: Removal of my album

andrew t Zkq
map-marker Bilgi, Van

MY SONG is not uploading

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My b named EP is not releasing anywhere It's been like 5 days and It's still on In review like? They should fix their SERVICE.
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Robert L Kjg

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Verified Reviewer

My song is not being uploaded

Read the *** email I sent. It a waste of time Every thing is awaste of time with this platform I would not waste time writing about this. Its nothing to write about Im just wondering if this is a lagitimate Platform Or just some Vuklshit
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Pros:
  • Bullshi
Cons:
  • Buckshot

Preferred solution: Deliver product or service ordered

Anonymous
map-marker New York, New York

My song is not being uploaded

*** piece of *** platform You guys need to be reported For wasting people time *** goofy as platform
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User's recommendation: Never

Bills w

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Verified Reviewer

PENDING REVIEW

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RouteNote - PENDING REVIEW
My songs has been on review for d some weeks now and TODAY I JUST dropped my ep pls I really want it to be sent to stores as soon as possible plsssss plsssss plsssss plsssss plssss. +234805****268 thats my number
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Loss:
$70

Preferred solution: Deliver product or service ordered

User's recommendation: ITS NICE THO

Deepak X
map-marker Indore, Madhya Pradesh

For quickly Approval My Song

Sir, UPC: 506338****445. My song is still under review, it's been 7-8 days, details have been corrected but not approved yet. I also tried to contact you through email but I did not get any response from the routenote team. Tried to contact several times but did not get any response from routenote. I was appealing for early approval of my song.
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Anonymous
map-marker Khulna, Khulna

Don't fall for the trap

If you care about your music career, don't use routenote. They pay you for the first time but I don't know if they pay us outstanding earnings lol. It's 21 dec and I havent got my payment yet. I asked their support on 17th december but still no response. Please don't reply this with an copy paste text and don't tell me to contact the support. I've already contacted support and felt no hope that's why I posted the review. Instead of replying just to say please. Contact us via email or support, reply my email & 729**** this support ticket & resolve the issue. I mastered a music from a producer, I told him that I'll pay him on 20th and I havent received the payment yet. I have a blog for musicians, a forum owner also I own a YouTube channel. Unless I get payment, I'll post everywhere about not getting paid by them and make sure that artists doesnt fall for this trap. If I get payment I'll delete all posts. I contacted with few people they also show me the proof of not getting paid from routenote. Such a crap
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User's recommendation: Don't use routenote

James M Mdx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Istanbul, Istanbul

( $15,663.44 ) RouteNote not paid my balance for 2.5 years!

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( $15,663.44 ) RouteNote not paid my balance for 2.5 years!
( $15,663.44 ) RouteNote not paid my balance for 2.5 years! - Image 2
( $15,663.44 ) RouteNote not paid my balance for 2.5 years! - Image 3
I do not recommend RouteNote to any musician! Artist name: James Monteque Track Title: Deep Stories UPC: 505936****954 ISRC: GBSMU700**** I informed them that I did not commit any violations and You have to pay me the profit earned on my song after all, youtube sent this money to RouteNote and RouteNote didn't pay me my earnings from my music even though I didn't commit any violation; RouteNote told me "It has been bought to our attention that your account has been directly involved in YT Partner Programme circumvention through the use of sound recording assets uploaded to CID claiming ineligible video content" Action has been taken to remove your assets from YouTube and all payments on your account will be frozen until such time as an investigation has concluded." RouteNote can't accuse an artist like that. Who used my music where how when it's not my problem, As a result, you got a balance from youtube on my music. And this is my balance! you have to pay me for it! as a result : 1-RouteNote got this money from youtube 2-RouteNote earned this money over my music 3-RouteNote blamed me and didn't pay me my balance Until you pay me my balance, I'll write everywhere about what I've been through
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Preferred solution: Full refund

User's recommendation: I do not recommend RouteNote to any musician!

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